jd999 Privacy Policy
Protecting your personal information is our highest priority. This policy explains how jd999 collects, uses, and keeps your information secure.
jd999 is a trusted online casino and sports betting platform in Bangladesh. We believe that protecting our users' privacy is not only a legal responsibility but also an ethical commitment. In this privacy policy, you will learn what types of information jd999 collects, why it collects them, how that information is used, and what your rights are.
By using our website or mobile platform, you are considered to have accepted the terms described in this privacy policy. For any changes, we will update the date on this page.
What information we collect
When registering and using services on jd999, we collect the following types of information. This information is either provided voluntarily by you, or generated automatically through your activity on our platform.
1.1 — Personally Identifiable Information
Information you provide when registering an account includes:
- Full name and date of birth (for age verification)
- Email address and password
- Residential address and nationality
- National ID card or passport number (where applicable)
1.2 — Financial Information
For processing transactions, we collect:
- bKash, Nagad, Rocket, or Upay account numbers
- Transaction history, amounts, and dates
- Deposit and withdrawal details
- Visa or Mastercard card information (where applicable, stored partially)
1.3 — Technical and Usage Information
Information collected automatically from your device and usage patterns:
- IP address and device type
- Browser version and operating system
- Time spent on the platform and activity logs
- Information obtained from cookies and similar tracking technologies
How collected information is used
jd999 uses your information solely for the purpose of providing and improving platform services. We never sell your information to third parties.
Account Verification and Security
Your information is used to confirm your identity, maintain account security, and prevent unauthorized access.
Transaction Processing
Information is used to process deposits and withdrawals through bKash, Nagad, Rocket, and Upay, and to maintain financial records.
Customer Support
Our 24/7 Bengali-language live chat support team uses relevant information to resolve your issues quickly.
Service Improvement and Analysis
Analytical information is used to further improve our platform, add new features, and enhance the user experience.
Promotions and Bonus Management
Information is used to accurately deliver welcome bonuses, cashback, and other offers to eligible users.
Legal and Regulatory Compliance
Necessary information is retained to comply with applicable laws and regulations and to prevent fraud and money laundering.
Policy on Cookies
Cookies are small digital files stored in your browser. jd999 uses cookies for the following purposes:
3.1 — Essential Cookies
These cookies are essential for the basic functioning of the platform. Without them, login sessions, account security, and transaction processes will not work properly. These cookies cannot be disabled.
3.2 — Functional Cookies
These cookies are used to remember your preferred language, game settings, and user interface preferences. They make your browsing experience more convenient.
3.3 — Analytics Cookies
We use analytics cookies to understand which parts of our platform are used most. This information is completely anonymous and is used only to improve our services.
You can delete or disable optional cookies through your browser settings. However, please note that disabling certain cookies may limit some features of the platform.
Who information is shared with
jd999 never sells or rents your personal information to third parties. However, information may be shared in the following limited circumstances:
4.1 — Payment Processors
Payment service providers such as bKash, Nagad, Rocket, and Upay receive a portion of your financial information to complete transactions. These organizations follow their own privacy policies and only the necessary information is transmitted.
4.2 — Technology Service Providers
Limited and necessary technical information may be shared with technology partners who assist in operating our platform. We have strict confidentiality agreements with these partners.
4.3 — Legal Obligations
We may be required to disclose information to comply with court orders, government directives, or applicable laws. In such situations, we will only provide information that is legally required.
4.3 — Fraud and Misconduct Prevention
If fraudulent or deceptive activity is suspected on a user's account, relevant information may be shared with the appropriate authorities for protection purposes.
How your information is kept secure
jd999 uses industry-standard security technology to protect your data. Our platform is secured with SSL encryption, so all communication between your browser and our servers remains encrypted.
We apply the following security measures:
- Securing all data transmission with 256-bit SSL/TLS encryption
- Server protection through firewalls and intrusion detection systems
- Storing credentials using password hashing and salting
- Regular security audits and vulnerability testing
- Strict data access control policies for staff
- Automated detection of suspicious activity
However, no digital system is 100% risk-free. We therefore ask that you keep your password strong, do not share it with anyone, and log out of your account after using an unfamiliar device.
How long information is stored
We retain your information for as long as your account is active or as needed to provide services. Even after you close your account, some information may need to be kept for a set period due to legal obligations.
6.1 — Transaction Records
Records of financial transactions are retained for a defined period in accordance with applicable regulations for legal and audit purposes.
6.2 — Account Information
Personal information is deleted or deactivated within a reasonable time after a request to close an account is received. However, records that must be kept due to legal obligations are exempt from this rule.
6.3 — Logs and Technical Information
Server logs and technical information are generally retained for a short period and deleted after security reviews are completed.
Your information rights
Every user registered on jd999 has the following rights over their own information:
- Right to access: You may request to see what information we have stored about you.
- Right to correction: You have the right to request correction of inaccurate or incomplete information.
- Right to deletion: In certain circumstances, you may request that your information be deleted.
- Right to restrict processing: In certain cases, you may request that processing of your information be limited.
- Right to withdraw from marketing: You have the option to opt out of our promotional communications at any time.
- Right to lodge a complaint: If you believe we have violated the privacy policy, you may contact us directly.
To exercise these rights, please contact our support team. We will process your request as quickly as possible.
Data protection for minors
jd999 is strictly not intended for persons under the age of 21. We never intentionally collect any personal information from minors. Age is verified at registration and if a user is suspected to be a minor, their account is suspended immediately.
If we become aware that a minor has opened an account, we will immediately close that account and delete all associated information.
Changes to the privacy policy
jd999 may update this privacy policy from time to time. If any significant changes are made, we will post a notice on the platform or notify you by registered email.
If you continue to use the platform after a policy change, you will be considered to have accepted the updated policy. It is therefore in your interest to review this page regularly.
The current version of this policy has a "Last updated" date at the top, indicating the date of the most recent change.
Contact regarding privacy
If you have any questions, concerns, or requests about this privacy policy, please do not hesitate to contact us. Our support team is always here for you.
Contact us
We may need to verify your identity in order to process your privacy-related request. This is done solely to protect your information.